Wallet Key

Before you arrive at The Jewel Hotel, click on the confirmation email to add your room key to Apple Wallet or Google Wallet on your mobile device. Once you complete the registration process, your room key will be activated and ready for use. To use your room key to unlock your room, simply hold your mobile device near the reader.

Your room key in Apple Wallet is easier to use than many alternatives—you don’t even need to wake or unlock your iPhone. And if your iPhone needs a charge, Power Reserve keeps your key active for up to five hours.

• A reservation at The Jewel Hotel
• A verified account with The Jewel Hotel
• A compatible mobile device

• iPhone 8, iPhone 8 Plus or later, running iOS 16.2 or later
• Apple Watch Series 3 or later, running watchOS 9.2 or later

Besides your guest room, you can use your Wallet Key at any hotel space that accepts plastic key cards—like the fitness center and common areas.

After booking, look for the “Add to Wallet” button in your reservation confirmation email or in your future reservations list within your Rewards profile.

When you add the key to Apple Wallet on your iPhone, it’s automatically added to your paired Apple Watch. Then just hold your watch near the reader to unlock.

Your key automatically activates once you check in and your room is assigned. You’ll see it become “Active” in Wallet or your guest portal.

Once activated, simply hold your mobile device near the lock reader. With Apple’s Express Mode, there’s no need to wake or unlock your device.

You may add your key to one iPhone and one paired Apple Watch, plus any other Apple devices registered to your iCloud account. Switching to a new device automatically removes it from the old one.

Yes—you can use both during your stay.